Frequently Asked Questions     

                         General Questions

What is ZenVitalRise? ZenVitalRise is a wellness-focused, eco-friendly brand offering sustainable products like yoga gear, skincare, and aromatherapy essentials.

What makes your products eco-friendly? We thrive to offer reusable, biodegradable, hypoallergenic, and sustainable products that protect our environment and the planet.

Are you a family-owned business? Yes, we are a family-oriented business. We only sell products we trust and use ourselves.

Shipping & Returns

Do you offer free shipping? Yes, we offer free shipping with no minimum requirements for all orders within the continental U.S.

What is your money-back guarantee policy? We offer a 60-day money-back guarantee on all products. If you’re not satisfied, contact us to initiate a return.

Can I return a product if I’m not satisfied? We only accept returns for items that are damaged or if the product description was inaccurate. For more details, please refer to our Return Policy.

How does delivery work? Delivery methods vary depending on the location of our warehouses. You’ll receive shipping details once your order is confirmed.

Product Questions

Are your yoga mats biodegradable? Yes, our yoga mats are made with natural rubber and eco-friendly materials, ensuring they are biodegradable and sustainable.

How do I clean my yoga mat or aromatherapy products? Use a gentle cleanser or natural wipes to clean your yoga mat. For aromatherapy items, follow the care guidelines provided with each product.

Payments

What payment methods do you accept? We accept all major payment methods, including PayPal, Visa, MasterCard, Discover, and American Express.

Account & Support

Do I need an account to make a purchase? No account is required, but creating one allows you to track orders and access special offers.

How can I contact customer support? You can reach our support team via email at [email protected].

Eco-Friendly Commitment

What certifications do your products have? Our products meet eco-friendly standards and certification.

How does ZenVitalRise support sustainability? We prioritize sustainability and responsibility in every product we create. Our eco-conscious packaging and partnerships with sustainable suppliers reflect our commitment to protecting the planet