At ZenVitalRise, we take pride in offering high-quality, eco-friendly wellness products. If you’re not fully satisfied, we provide a 60-day return window from the date of purchase. After 60 days, refunds and exchanges are not available.
1. Eligibility for Returns
To qualify for a return, your item must:
- Be unused and in its original condition.
- Include original packaging and all accompanying accessories.
- Have proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
We do not accept returns on:
- Gift cards
- Downloadable digital products
- Opened or used wellness and personal care items
3. Partial Refunds
Partial refunds may be granted in the following cases:
- Items that arrive damaged or defective.
- Products not as described in the listing.
- Items missing parts or accessories (unless due to our error).
- Returns made more than 30 days after delivery.
- Items not in original packaging or showing signs of use.
4. Return & Refund Process
- Contact our support team before returning an item. Returns sent without prior approval may not be processed.
- Once received, we will inspect the item and notify you of approval or denial.
- Approved refunds will be issued to your original payment method within a few business days.
5. Exchanges
Exchanges are available for defective or damaged items only. Contact [email protected] to request an exchange.
6. Factors Beyond Our Control
ZenVitalRise is not responsible for delays or issues caused by external circumstances, including but not limited to:
- Shipping carrier delays (e.g., lost or late deliveries).
- Weather conditions affecting transit or delivery.
- Customs or regulatory delays for international shipments.
- Force majeure events such as natural disasters or unforeseen disruptions.
7. Policy Updates
ZenVitalRise may update this policy periodically. Significant changes will be communicated via email or website announcement.
8. Contact Us
For return inquiries, reach out to [email protected]
Refund Process
Once we receive and inspect your return, you will receive an email notification confirming receipt of the item. We will then notify you of the approval or rejection of your refund based on the item’s condition.
- If approved, your refund will be processed to your original payment method, typically within 5–10 business days, depending on your financial institution.
- If rejected, we will provide details on why the return did not meet the eligibility requirements.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again, as processing delays may occur.
- Contact your credit card company, as refunds may take time to be officially posted.
- Reach out to your bank, as some financial institutions require processing time before the funds are reflected.
- Still missing your refund? Contact us at {email address}, and we will assist you further.
Sale Items
Only regular-priced items are eligible for refunds. Items purchased on sale or during promotions cannot be refunded.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same product, contact us at {email address} before mailing the item to {physical address}.
Gift Returns
- If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once processed, a gift certificate will be mailed to you.
- If the gift was not marked as a gift or shipped to the original buyer, we will issue the refund to the gift giver.
Shipping Returns
- To return an item, mail it to {physical address}.
- Return shipping costs are non-refundable. If approved for a refund, the cost of return shipping will be deducted from your total refund amount.
- Depending on your location, return/exchange processing times may vary.
- For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions or assistance regarding refunds and returns, contact us at {email address}.